Effective Date: 8/01/2008
At Osi Tobacco, we are committed to delivering your cigars and tobacco products safely and efficiently. This Shipping Policy outlines our practices regarding order processing, delivery times, and shipping costs.
1. Order Processing
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Customers will receive a confirmation email once the order has been shipped.
2. Shipping Methods
- We partner with reputable carriers to ensure safe delivery.
- Standard shipping, expedited shipping, and international shipping options are available.
- Tracking information will be provided once your order has been dispatched.
3. Delivery Times
- Domestic Orders: Typically delivered within 3–7 business days.
- International Orders: Delivery times vary depending on destination and customs clearance, usually 7–21 business days.
- Delays may occur due to weather, carrier issues, or customs inspections.
4. Shipping Costs
- Shipping costs are calculated at checkout based on weight, destination, and selected shipping method.
- Free shipping may be offered on orders above a certain value (details provided on our website).
- Customers are responsible for any applicable customs duties, taxes, or import fees.
5. Age Verification
- All shipments require age verification to comply with tobacco laws.
- Orders may be canceled if age verification fails, and refunds will not be issued.
6. International Shipping Restrictions
- Certain countries restrict or prohibit the import of tobacco products.
- Customers are responsible for ensuring compliance with local laws before placing an order.
- Osi Tobacco is not liable for orders seized or rejected by customs authorities.
7. Damaged or Lost Packages
- If your package arrives damaged, contact us within 7 days with photos of the product and packaging.
- If your package is lost in transit, we will work with the carrier to resolve the issue.
- Replacements or refunds will be handled on a case-by-case basis.
8. Contact Us
For questions about shipping, please contact:
Osi Tobacco
Email: [Insert Contact Email]
Phone: [Insert Contact Number]